Job Description

Job Responsibilities

Manage customer relationships
. Perform records and documentation of customer engagements.
. Propose customer requests that deviate from signed contractual agreement at the guidance of the manager.
. Report and assist customer dissatisfaction of products, service standards while working with relevant parties to resolve issues.
. Initiate products services/technical nuances related to product and services and/or product and service offerings.

Contribute to continuous improvement and technology advancement
. Support research on product and material development to enhance product value for customers.
. Propose adoption of new technologies and procedures to support productivity and innovation.
. Perform and apply quality audit data for data analytics.
. Apply lean practices for Quality activities.

Facilitate achievement of quality expectations and standards
. Perform Quality activities and generate monthly report for near miss, complaints, non-conformance products and deviation reports and ensure the results to meet KPIs.
. Support internal and external quality audit programmes
. Identify process improvements to address identified product quality issues.
. Report complaint management activities, including investigation and vigilance reporting, quality incidence (non-conformity), and deviation and incidents handling and reporting.

Perform quality control activities
. Perform day to day quality control activities adhere to production schedule.
. Perform inspection of incoming, in-process and outgoing products/shipments for adherence to quality requirements
. Propose investigation root cause and recommend corrective and preventive measures.
. Execute facility maintenance for critical equipment.
. Execute maintenance programme.
. Execute engineering projects.
. Assist in implementation of maintenance and engineering risk assessments, processes and work instructions.

Manage document control measures
. Maintain electronic and hardcopy documentation to ensure adherence to Standard Operating Procedures (SOPs) and requirements.
. Apply documentation management system.
. Update and distribution of documents as required.
. Prepare information needed for audits of the documentation management system.
. Record results of document control audits

Manage Quality related training
. Assist and Support training on QMS, regulatory and other requirements.
. Propose training programmes and materials for QMS, regulatory and other requirements.
. Collect training data outcomes and effectiveness.