High-end Merchandising Manager, WFJ, SEAA & SG

Why This Mission:

The High-end segment, encompassingHighJewelryand HauteHorlogerie, is a key category that CHANEL hashigh ambitionsto develop in the mid-term. Our goal is to become one of the 5 key leading highjewelrybrands in the market as well as the referent brand for feminine high-end watches.

In this context, it is essential that we provide the right level ofhigh endassortment ,systems, after-sales service to drive the business development of high-end category in line with ourMTProadmap.

Impact You Can CreateInTheRole:

TheHigh-End Merchandising Manager,SEAA & SGwill be a key partner ofSEAAmerchandising and retail community as well as Global HBD for HEB in co-defining HE assortments forSEAA, ensuring relevant andtimelytransfers, accompanying, and supporting our markets with (new) processes, as well as day-to-day requests.

Leveraging Singapore's status as the primary hub for high-end business in the SEAA region, this role is uniquely positioned to drive innovation and operational excellence. By piloting new initiatives in Singapore anddisseminatingproven strategies and best practices across SEAA markets, the role enhances collaboration, streamlines processes, and elevates the overall standard of merchandising and business development activities throughout the region.

STOCK TRANSFER MANAGEMENT

• Manage and review all stock transfers withinSEAAand out ofSEAAby minimizing the number of transfer leadtime, andmaximizing the conversion rate in markets.

• Evaluate based on past sales history, local high-endcapabilitiesand stock situation to make decision on non-planned stock transfer requests between markets.

• Drive the continuous improvement and optimization of transfer process and system by soundboard with global teams and ensure markets inSEAAfollow commercial guidelines and SOPs.

MANAGE AND DEFINE HIGH-END MODEL STOCK AND SALES THROUGHCOLLABORATION WITH MERCHANDISING & RETAIL TEAMS

• Define & follow up the model stockfulfilment.Monitor and manage High-End stock routings throughout the year to support daily business andclientspresentations.Analyzemodel stock achievement as well as stock quality by monitoring stock and sales data and proposeappropriate actionplan and transfers to the Merchandising & Business development manager

• Co-build theSEAAproduct strategy with markets.

• Advice Markets on the Special requests and follow through the process and work closely with markets to ensure the best client experience and manage the expectations.

• Provide weekly/monthly/yearly KPI report

EVENTS & ROUTINGS FOR HIGH-END STOCK MANAGEMENT

• Co-define with markets and HBD the HE pieces assortments for all events and routings inSEAA

• Support Merchandising & Business development manager,SEAAmarkets in preparing for International and Regional events: communication with markets, sales tools, documents for Operations/Insurance, gathering qualitative and quantitative feedback from markets for a new launch

• Assistin the event follow up oftimelypieces transfers for delivery and presentation

• Ad-hoc support market's event upon need

PROCESSES & SYSTEM IMPROVEMENT

• Professionalize the High-end business activities inSEAA& SG.Automate and standardize the transactional/ administrative tasks and operational process which aremainly manuallydone by excel and emails.

• Be an expert on the merchandising/operation flow and provide daily operational support toSEAAmarkets.

• Ensure markets follow guidelines set by Global and Regional (commercial guidelines, processes)

• Work closely with IT / Global HBD / Operations for system improvement (transfers, sales registration, analysis, after sales service etc.)

• Set up SOPs for all HE processes and update HESEAAsphere. Update SOPs upon need and propose the markets training directions.

QUALITY CONTROL & AFTER SALES SERVICE

• Communicate and ensure the implementation ofHigh endpieces handling and packing SOP

• Collect feedback from markets and provide recommendation to the After-sales service team in SEAA and global on the QC SOP

• Monitor and implement measures to prevent the damage of stock due to improper handling and packing by markets.

• Improve the condition ofhigh endpieces in SEAA & SG. Make decision on exceptional repairs before pieces sold to improve the conversion rate for important presentation.

You are Energised by

• Thinking innovatively ofdifferent waysto approach projects & challenges,leveraginginsights, data, and strategic planning

• Being agile,flexibleand able to deal withambiguity

• Leadingcourageously and able to challenge the status quo

• Collaborating with diverse teams at all levels of organization

• Influencing critical topics andfacilitatingmeaningful conversations in a non-hierarchal way

What You Will Bring

• Analytical mind set

• Strong collaboration skills, good team player and good relation and communication skills

• Agile,flexibleand able of adaptability

• Able to deliver in a fast-paced and multi-cultural environment

• Eager to learn and to understand the business

• Innovative and proactive

• Outspoken, able to challenge status quo

Key Measurement of Impact

• Achievement ofHigh endsales target

• Sufficient level of Model stock inSEAAto support the sales

• Productivity of the Model stock in Events and Boutiques

• Timely delivery of pieces to markets and adequate level of assortment vs. planning

• Improve the condition ofhigh endpieces inSEAA