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Helpline Case Officer - Contract Role

1-4 Years
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Job Description

  • Work Location - Toa Payoh, Central Region
  • Working Hours - Mon to Thurs 12pm - 9.30pm, Fri 12pm - 9pm
  • Monthly Salary - $3160
  • Govt Agency, 12 months contract

Job Scope:

  • Engage callers to assess and understand each situation
  • Gather and verify information with relevant sources
  • Conduct risk and safety assessments for reported cases
  • Determine appropriate response timelines and case routing
  • Coordinate with agencies to ensure smooth and timely case handovers
  • Engage family members to support intervention and follow-up actions

Requirements:

  • Degree in any discipline with strong communication skills
  • Calm and composed under pressure, with good judgement and problem-solving ability
  • Strong interpersonal, analytical, and multitasking skills
  • Good organisational and administrative abilities

Interested candidates, kindly email your resume to: [Confidential Information]

We regret to inform that only shortlisted candidates will be notified.

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Job ID: 145938689