Helpdesk Support

Position Overview
We are seeking a specialised Helpdesk Support Engineer to provide administration support related to IT invoicing, billing, budgeting and procurement processes.

Key Responsibilities

Financial Systems Support
Provide first-line technical support for enterprise resource planning systems, accounting software, and financial management applications. Troubleshoot issues related to invoice processing, billing systems, accounts payable and receivable modules. Support users with financial reporting tools, budget management systems, and month-end closing procedures.

Procurement and Vendor Management Systems
Assist internal stakeholders with procurement, purchase order, and vendor management. Perform assistance or troubleshooting related to e-procurement workflows, approval processes, and supplier quotation/invoices. Support contract management systems and ITD's budget management to attach supporting documents, validation and reconciliation of suppliers invoices.

Data Integrity and Process Support
Monitor data accuracy across financial systems and assist with data reconciliation issues. Support users with system integrations between finance, procurement, and other business applications. Assist with user access management for financial systems whilst maintaining proper segregation of duties and compliance requirements.

System Administration and Maintenance
Perform routine maintenance tasks on financial applications including user account management, system configurations, and security updates. Coordinate with vendors and internal IT teams for system upgrades, patches, and performance optimisation. Maintain system documentation and user guides specific to financial and procurement processes.

Required Qualifications
Minimally O level certification with at least with at least 3 years practical support role experience in IT admin, finance and/or procurement related scope. Understanding of basic accounting principles, procurement processes, and financial workflows is preferred.

Technical Skills
Experience with ERP systems such as SAP, Oracle Financials, Microsoft Dynamics, or similar enterprise applications would be advantageous.

Essential Competencies
Strong analytical skills with attention to detail and accuracy when handling financial data. Excellent communication abilities to work effectively with finance teams, procurement staff, and vendors. Understanding of business processes related to procure-to-pay and order-to-cash cycles. Ability to prioritise support requests based on business impact and urgency.

Preferred Qualifications
Experience with specific financial software such as QuickBooks, Sage, Workday Financials, or Concur expense management systems. Knowledge of electronic invoicing standards and payment processing systems. Understanding of regulatory compliance requirements for financial systems. Relevant certifications in ERP systems or financial software applications.