Helpdesk Support Officer

Job Description:-

• Escalation to L2 Support. General Support
• Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.
• Printer Related Support: Install, Configure, Escalate to Vendor.
• Monthly Random Laptop Checks
• User Administration: Staff On-boarding, Staff Off-boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.
• Corporate SIM Card assignment, maintain Mobile number listing.
• Network Support
• Fault reporting: VPN, Internet Connection
• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network (VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
• Meraki Device Admin, device whitelisting, blacklisting, etc.
• Sophos Central Admin, Device and user group assignment, etc.
• Ruckus Admin, reset Ruckus APs, adjust settings, etc.
• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.
• Cybersecurity Support
• Send Staff Advisory
• Create KnowBe4 User
• Daily Firewall Security Checks
• Daily Sign-In Checks ( 3CX Support, Asset Management)
• Asset Issuance, Loan Issuance, Track and maintain asset listings.
• To assist in stock-taking exercise, if required.
• Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

Requirements:-

• Diploma Holders in IT
• Experience in Helpdesk Support is preffered