Helpdesk Support Executive

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as Helpdesk Support Executive, Level 1 at Civica

As a Level 1 Helpdesk Support Executive, your responsibilities will include monitoring and providing operational support for the Library Management System and the Healthcare Costing System located in Singapore.

You will be ensuring system stability, prompt resolution of issues, and consistent delivery of services to users.

Duties

• Responsible for technical software support to end users
• Troubleshooting of Spydus Library Management Software and Healthcare Costing System.
• Manage, track and escalate support cases logged online or via phone
• Diagnose and solve software faults
• Monitor and maintain computer systems and networks
• Maintain the SLA of customers

Duties and responsibilities of your role may change from time to time to meet the needs and requirements of the business.

What you will do to be successful in this role:

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit.

• A diploma in computer science, IT, or other relevant fields
• Proficiency in fundamental troubleshooting of both hardware and software issues.
• Familiarity with Windows operating systems, applications, and fundamental networking concepts.
• Familiarity with ticketing systems
• Familiarity with remote assistance software
• At least 2 years of IT industry experience and technical support / helpdesk experience
• Proficient in handling multiple cases concurrently.
• Proven experience in handling challenging customer interactions
• Understanding or experience in Library operations will be an advantage
• Ability to work as part of a team and independently

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to give back with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role If so, then we would love to hear from you.