We are looking for HelpDesk Support Engineer and your role is defined as below:
Role
- Monitor and observe system alerts or out of the normal system behaviours.
- Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalate.
- Perform consolidation of records for reporting for monitoring, analytics or audit purposes.
- Perform post change system health checks to verify that the changes didn't caused undesirable behaviours.
- Manage the life cycle of incident tickets from creation, update, escalation to closure.
Technical Skills required
- Possess a Nitec, Diploma or Degree preferably in Engineering or Information Technology.
- Work in teams of 12 hours rotation shifts that spans across weekends and public holidays.
- Able to follow documented work instructions and procedures.
- Strong written and verbal command of the English language.
