Helpdesk Support Engineer

Overview

Provide first-line IT support for systems related to finance, invoicing, budgeting, and procurement processes.

Key Responsibilities

• Support ERP, accounting, and financial management systems

• Troubleshoot issues related to billing, invoicing, AP/AR, and reporting

• Assist with procurement systems, purchase orders, vendor workflows, and approvals

• Ensure data accuracy and resolve reconciliation issues

• Manage user access and maintain compliance requirements

• Perform routine system administration, upgrades, and documentation

• Coordinate with vendors and internal teams for maintenance and optimisation

Requirements

• Minimum O Level qualification

• At least 3 years of relevant IT support experience in finance/procurement environments

• Familiarity with accounting principles and financial workflows

• Experience with ERP systems (e.g., SAP, Oracle Financials, Microsoft Dynamics)

Skills & Competencies

• Strong analytical skills and attention to detail

• Good communication with business stakeholders and vendors

• Understanding of Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes

• Ability to prioritise support requests based on urgency

Preferred

• Experience with QuickBooks, Sage, Workday Financials, or Concur

• Knowledge of e-invoicing, payment systems, and regulatory compliance

• Relevant ERP or financial software certifications