Helpdesk Support Engineer

Job Responsibilities

• Provide first-level IT support for desktops, laptops, applications, hardware, and IP phones.
• Log, track, and resolve incidents and service requests within agreed SLA timelines.
• Troubleshoot technical issues remotely and escalate unresolved cases to relevant teams or vendors.
• Set up desktops, laptops, and IT peripherals, ensuring proper configuration and asset records.
• Assist with software updates, patch deployment, and testing.
• Coordinate with users and IT teams to ensure timely resolution and provide regular status updates.

Job Requirements

• NITEC, Diploma, or relevant IT qualifications.
• Basic IT knowledge and troubleshooting skills are an advantage.
• Good communication skills and a service-oriented attitude.
• Willingness to work rotational shifts, including Saturdays.

Working Hours - Rotational Shifts

Monday to Friday:

• Shift 1: 7:00 AM - 4:30 PM
• Shift 2: 8:30 AM - 6:00 PM
• Shift 3: 1:30 PM - 11:00 PM

Saturday:

Shift 1: 7:00 AM - 4:30 PM

Thank you for your interest in this position, and we wish you every success in your job search.

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