Helpdesk Support, Client Services- Analyst/Senior Analyst- perm

Position: Helpdesk Support, Client Services- Analyst/Senior Analyst

About the job:

We are hiring for an Asian securities firm.
Work location- opp Clark Quay MRT

About the Company:

It is a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.

Job Description

We are looking for a detail-oriented and customer-focused Helpdesk Officer to join our Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

. Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.

. Manage and respond to incoming emails in a timely and professional manner.

. Review and process retail and corporate account opening applications (both manual and digital).

. Assess and handle account update requests, dormant account reactivations, and account closures.

. Conduct thorough KYC/AML screening and due diligence for new client onboarding.

. Process client requests including share transfers and other related services.

. Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Qualifications

. Diploma or bachelor's degree in business, Finance, Banking, or a related field.

Experience

. 1-3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.

. Hands-on experience in retail and corporate account opening and client onboarding processes.

. Familiarity with KYC/AML screening and regulatory requirements in the financial industry.

. Experience handling customer enquiries in a front-line or counter service environment.

. Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

. Strong communication and interpersonal skills with a customer service mindset.

. Excellent attention to detail and accuracy when reviewing documentation.

. Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.

. Proficient in Microsoft Office applications, especially Excel and Outlook.

. Strong organisational and email management skills.

. Proactive team player who is willing to take on ad-hoc tasks.

If you are interested, please send your updated CV to [Confidential Information] or apply via the link.

EA Reg No: 25C2690

EA License: R22105542

We regret that only short-listed candidates will be notified.