Help Desk Specialist

Job Responsibilities

1. Manage the full lifecycle of end-user computer terminals for offices in Singapore and overseas subsidiaries, including installation, maintenance and upgrade of operating systems, to ensure all terminals comply with corporate standardized management policies.
2. Manage procurement, installation and uninstallation of company-wide IT software deployed in Singapore and overseas entities, guaranteeing full compliance with corporate software governance rules.
3. Administer IT assets of Singapore and overseas offices to realize effective asset control and consistent records between physical inventory and ledgers.
4. Deliver daily IT desktop support; troubleshoot hardware and software malfunctions of office equipment such as laptops, desktops and printers, as well as conduct installation and configuration of software systems to keep employees office hardware functioning properly.
5. Provide technical support for key overseas conferences, including onsite setup of meeting spaces, commissioning of projectors, large display screens, audio controllers and other audio-visual facilities.
6. Address routine IT service requests raised by Singapore and overseas staff, offering technical support and consultation for corporate platforms including corporate email, Lark, OA system, Microsoft O365 and expense management system.
7. Conduct daily operations and maintenance for Singapore data center, including regular scheduled inspections and emergency incident response. Perform deployment, commissioning, maintenance, monitoring and fault resolution for internal and external network servers to sustain stable server performance.
8. Collaborate with the Group Cybersecurity Team to implement endpoint security management and relevant security training for employees in Singapore and overseas locations.

Job Requirements

1. Bachelor's degree or above in Computer Science, Information Technology or related disciplines; 3–5 years of hands-on experience in IT desktop support with proficiency in resolving common endpoint failures.
2. Skilled in Windows OS deployment, basic AD domain operation and permission administration, DNS configuration, file sharing setup and FTP troubleshooting.
3. Capable of troubleshooting endpoint software issues; experienced in deploying and fixing Office/Microsoft 365, printer drivers, Kaspersky antivirus, Outlook email and other enterprise management tools.
4. Familiar with Linux installation and troubleshooting; possess practical experience in firewall configuration and network fault diagnosis.
5. Solid foundational knowledge of LAN and public network technologies covering TCP/IP, routing and switching; able to perform basic configuration on H3C network devices, with understanding of the principles and usage of firewalls and internet behavior management appliances.
6. Competent in managing virtualization platforms and administering network security hardware.
7. Strong customer service mindset, communication skills, work ethics and self-learning capability. Proactive, responsible and team-oriented.
8. Language Requirements: fluent Mandarin and English.