Hearing Care Consultant

Job Responsibilities:

Hearing Care Services

-Perform hearing aids and hearing aids accessories sales.
-Assist in sales and promotional activities, client follow-up program, client retention/ loyalty program etc as and when required.
-Performing hearing screening, diagnostic hearing tests, hearing aid prescribe and fitting
-Attend to walk-in or call-in clients enquiries in proper manner and right attitude.
-Arrange appointments efficiently to minimize client's waiting time.
-Register new client and brief clinical procedures when necessary.
-Solve client's concern and problem with best effort.
-Collect client's feedback and direct client complaints to correct channel.
-Provide general cleaning and troubleshooting of hearing aids.
-Prepare and monitor hearing aid/ear mould/accessories orders.
-Keep proper record and update hearing aid and accessories inventory, client database and financial data.
-Perform billing and payment collection and payment collection in timely manner.
-Assist in sales and promotional activities when required.
-Maintain clean, tidy and hygiene working environment.
-Professionally attired to work.

Administrative
-Manage day to day office operations timely and efficiently
-Perform general administrative and clerical duties
-Handles incoming/outgoing mails filing and general admin support
-Maintain proper filing system
-Provides support for Finance and HR activities
-Upkeep of all office stationeries
-Assist in any other ad-hoc duties as assigned

Requirements:
-Minimum O Level or equivalent
-Minimum 2-3 years relevant experience
-Good communication skills
-Meticulous, organized, independent and responsible team player
-Good interpersonal, coordination and follow up skills
-Computer literate - MS Word, Excel & Powerpoint
-Able to multi-task