Job Purpose
Plays a key role in ensuring smooth daily operations of the store while driving sales by promoting health category products and achieving customer satisfaction through personalised recommendations.
Key Responsibilities
- Monitor daily sales trend of the store & formulate action plans to counter competition and threats.
- To achieve and be accountable for the budget sales & profitability of store under your charge through optimum operational control & providing excellent customer services.
- Proactively engage customers and offer health related advice tailored to their needs.
- Recommend appropriate health and wellness category products which may include, but not limited to, over-the-counter medicines, first aid products, health supplements, etc.
- Stay updated on current health trends, product knowledge and store promotions.
- Educate customers on product benefits, proper usage and safety information.
- Monitor store operations in terms of housekeeping, merchandising, stock ordering and management, security and costs incurred to ensure assigned stores operate at optimal performance level.
- Ensure compliance with company policies, operational standards, and regulatory requirements (e.g., health and safety, SOP).
- Ensure effective internal communication within the team to maintain smooth operations.
- Any other duties as assigned.
Requirements
- At least 2 years of retail experience, with prior supervisory experience preferred.
- Interest or background in health, nutrition, or wellness preferred.
- Good customer service and interpersonal skills.
- Ability to handle store operations, stock management, and merchandising.
- Proficiency in Microsoft Office and retail POS systems.
- Willingness to work retail hours, weekends, and public holidays.
