Job Description
The Role:
The candidate will be responsible for supporting the application's end-users, identifying and coordinating issues that affect their application areas and understanding the organization's workflow and policies.
Critical Success Factors
Prior healthcare background will be ideal
Good communication & stakeholder management skills
Certifications in EPIC will be a bonus
Main Responsibilities include but are not limited to:
Incident Management
You will gather information from diverse sources, critically evaluating it to define problems, and developing proactive plans for resolution and prevention.
Maintenance and Change
You will comprehend the organization's operational and clinical requirements, guiding workflow direction. They will modify system configurations to align with end-users business needs, involving workflow design, advanced configuration, system testing, documentation, stakeholder approval, and production deployment.
Collaboration and Relationship Building
You will bridge communication between the team and stakeholders like Epic representatives, the organization's business community, process analysts, and end-users. Responsibilities include collaboratively identifying and resolving issues, ensuring system alignment with business requirements, and regular communication through project team meetings.
Why join us
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations servicesall powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
