We are seeking an experienced Health Services Manager to join our team in a high-volume retail clinic setting. The successful candidate will be responsible for providing exceptional care to our patients, while managing clinic operations each day.
Operational Management and Compliance
- Oversee the daily clinic operations to ensure compliance with healthcare regulations and clinic policies.
- Develop and implement efficient workflow processes to improve patient care.
- Work with all departments of therapists to implement patient services
Hands-on Patient Service
- Reviewing patients health, medical histories and x-ray result including information on previous injuries, surgeries, general health and lifestyle
- Conduct physical examination, focusing on patients range of movement
- Utilise outlets provided therapy services such as Stretch Therapy, Muscle recovery and various devices for treatment.
Staff Training and Supervision
- Train and supervise clinic staff and therapists on Company protocols and brand's operational SOP, conduct performance evaluations, and foster a positive work environment through constructive feedback.
Patient Management
- Coordinate patient scheduling, address inquiries and concerns, implement strategies for enhancing the patient experience, and oversee accurate record maintenance.
- Educate patients on exercises and techniques to aid long-term care
- Refer patients to the most suitable department of therapists based on review of the care patients require
Sales Performance
- Ensure monthly achievement of clinic sales targets.
Additional Responsibilities
- Undertake on-call duties, conduct health talks and promotions, fulfill administrative tasks, attend seminars and meetings as required
