Role Overview
The Health Services Manager is responsible for ensuring the smooth daily operations of the podiatry centre and delivering safe, effective, and high-quality care for patients. This role blends leadership and operational management with direct patient-facing responsibilities, supporting the podiatry team in providing comprehensive foot health solutions.
Key Responsibilities
- Oversee and coordinate the daily operations of the centre to maintain efficiency and service quality.
- Participate in patient care by supporting clinical assessments, guiding patients on suitable foot health solutions, and monitoring ongoing care plans.
- Ensure patients have a professional and positive experience throughout their journey, from registration through treatment and follow-up.
- Evaluating patient needs, recommending suitable care pathways, and ensuring effective monitoring of progress.
- Address patient concerns, manage feedback, and carry out service recovery where necessary.
- Engage with patients during their care journey by offering professional input on assessments, treatment planning, and follow-up support
- Uphold clinical and operational standards by ensuring the centre is clean, safe, and well-equipped in line with health and safety regulations.
- Supervise documentation, billing, and patient records to ensure accuracy and compliance.
- Mentor, train, and support centre staff to uphold clinical and service standards.
- Monitor the centre's resources, workflows, and treatment practices, recommending improvements to optimise efficiency and patient outcomes.
- Collaborate closely with podiatrists and clinical staff in managing complex cases and supporting the continuity of patient care.
Requirements
- Diploma or Degree in Healthcare, Nursing, Allied Health, Business, or a related field.
- At least 2-3 years of experience in a healthcare or clinical setting, preferably in a supervisory role.
- Strong leadership and communication skills with the ability to work well with both staff and patients.
- Good knowledge of patient care standards and willingness to learn podiatry treatment procedures.
- Service-oriented, organised, and able to handle challenges in a fast-paced environment.
Attributes
- Professional and approachable with a strong focus on patient care.
- Comfortable supervising staff while also being hands-on with daily operations.
- Confident in discussing treatment options and guiding patients under the direction of podiatrists.
