Job Purpose
The Head Waiter leads the front-of-house team to provide excellent customer service and ensure smooth restaurant operations. They oversee and manage the waitstaff, assist with guest seating, handle customer inquiries, and ensure a high standard of food and beverage service.
Key Responsibilities
- Supervise and Train Staff: Lead, train, and motivate waitstaff and other front-of-house employees. Ensure all team members provide exceptional service and maintain high standards. Monitor staff performance and offer guidance or corrective action when necessary.
- Customer Service: Greet guests as they arrive and ensure they are comfortably seated. Address and resolve customer complaints and issues promptly and professionally. Maintain high levels of customer satisfaction by ensuring timely service and quality.
- Coordinate Service: Oversee the flow of service, ensuring food and beverages are delivered efficiently and in a timely manner. Communicate effectively with the kitchen and bar staff to ensure orders are prepared and delivered correctly. Manage table assignments to ensure an even workload for the staff.
- Ensure Cleanliness and Presentation: Monitor the cleanliness and orderliness of the dining area, ensuring tables, chairs, and utensils are properly set. Ensure the restaurant's overall ambiance is in line with the establishment's standards.
- Manage Reservations: Oversee reservations, greet guests, and ensure a smooth seating process. Handle walk-in guests and manage the waiting list when necessary.
- Cash and Payment Handling: Ensure proper billing and accurate processing of payments. May assist in cashing out servers and overseeing financial transactions at the end of a shift.
- Maintain Stock: Check the availability of dining supplies (menus, utensils, glassware, etc.) and ensure stock is replenished when necessary.
- Administrative Tasks: Maintain records for guest preferences and special requests. Report any operational issues or improvements to the restaurant management team.
Required Skills
- Strong leadership and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and maintain a high standard of service.
- Conflict resolution skills, with a focus on customer satisfaction.
- A deep understanding of food and beverage service standards.
- Ability to remain calm and composed under pressure.
- Good knowledge of restaurant operations and procedures.
Qualifications
- Previous experience in a supervisory or senior waitstaff position (e.g., senior server, captain).
- Knowledge of food safety regulations.
- Strong knowledge of wine, food pairings, and beverage offerings.
- Basic mathematical skills for handling transactions.
- Formal hospitality training (optional, but preferred).
Work Environment
- Often works in a fast-paced environment.
- Typically requires evening, weekend, and holiday shifts.
- May be required to lift or move heavy items (e.g., trays, boxes, etc.).
