Job Description
Strategic & Regional Leadership
- Provide overall leadership and direction for regional community care services, ensuring alignment with organisational strategy and national priorities.
- Translate organisational goals into regional operational plans, KPIs, and outcomes.
- Drive service integration, innovation, and continuous improvement across regions.
Regional Operations & Service Delivery
- Responsible for optimal operations of all SCCs and AACs and regional Integrated Community Care.
- Ensure compliance with service standards, funding requirements, and regulatory guidelines.
- Drive centre performance, service quality, client outcomes, and regional KPIs.
- Optimise manpower planning, deployment, and workflows across regions.
People & Capability Development
- Lead and develop Centre Managers and ICCP executives
- Build capability and succession planning within regional teams.
- Foster a collaborative, energetic, resourceful and high-performing culture across regions
Programme & ICCP Oversight
- Provide strategic oversight for Integrated Community Care Provider (ICCP) initiatives across regions.
- Ensure programmes are responsive to regional community needs and aligned with national ageing initiatives.
- Evaluate programme effectiveness and scale successful models across regions.
Stakeholder & Regional Partnerships
- Build and strengthen relationships with regional stakeholders, community partners, public healthcare institutions, and government agencies.
- Represent HNF in regional platforms, networks, and sector forums.
- Develop partnerships that enhance service delivery, outreach, and community impact.
Governance, Compliance & Reporting
- Ensure compliance with organisational policies, funding agreements, and regulatory requirements.
- Report, propose, and share performance updates to the CEO and board management committees.
- Facilitate audits, evaluations, and funding submissions related to regional services.
Qualification
- At least 5 years of relevant experience in community care, healthcare operations, or social service management, including leadership and people management responsibilities
- Strong understanding of regional service delivery models, ageing services, and regulatory requirements in Singapore
- Proven leadership, people management, and stakeholder engagement skills
- Strong financial acumen, including budgeting, resource allocation, and optimisation across regions
- Excellent communication, analytical, and decision-making abilities.
