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mranti park

Head, Retail Business

mranti park
Malaysia, Kuala Lumpur
7-10 Years
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Job Description

Job Summary

The Head of Retail Business is responsible for the end-to-end performance of the retail station, balancing rigorous operational compliance with strategic financial growth. This role requires a blend of high-level stakeholder management and boots-on-the-ground technical oversight.

Job Responsibilities

  • Operational Leadership & Compliance
  • Daily Supervision: Monitor Forecourt and Store operations to ensure 100% adherence to brand standards and HSSE protocols.
  • Technical Oversight: Ensure Supervisors (SV) and Assistant Supervisors (ASV) complete all tasks within the TEA application.
  • Regulatory Readiness: Maintain all relevant licenses and ensure the site is audit-ready for PDB, Mesra, and authorities like KPDN or BOMBA.
  • 24/7 Availability: Remain on-call to manage urgent fuel diversions, delivery rejections, or financial emergencies.
  • Financial & Inventory Integrity
  • Data Reconciliation: Verify Daily Sales Reports (LJH) and Delivery Notes (DN) against system data; manage stock receipts and return reports.
  • Inventory Control: Conduct daily wet stock and store reconciliations to eliminate shrinkage and prevent pilferage.
  • Financial Reporting: Oversee IRB e-Invoice submissions and quarterly financial audit reports to PDB.
  • Budgetary Discipline: Manage the annual operating budget with a focus on reducing utility costs and unnecessary overtime.
  • Growth & Stakeholder Management
  • Primary Liaison: Serve as the main point of contact for Petronas Dagangan Berhad (PDB), Mesra Retail, and C-Biz.
  • Ancillary Income: Identify and negotiate with third-party vendors (ATMs, food trucks, courier hubs) to monetize underutilized space.
  • Customer Excellence: Resolve public complaints via Mesralink within the stipulated Turn-Around Time (TAT).
  • Asset & Maintenance Management
  • Preventative Maintenance: Implement schedules for dispensers, chillers, and POS systems to ensure zero downtime.
  • Site Image: Perform daily inspections to ensure superior cleanliness and compliance with SS3/FIMR standards.

Job Requirements

  • Possesses Diploma/ Bachelor's Degree in Business Management, Marketing, Retail Business or other relevant field
  • Minimum 7 to 10 years of working experience in Retail Operations
  • Able to work independently with minimal supervision
  • Experienced in managing and leading group of people
  • Proficient in using Microsoft Office software i.e, Words, Excel, and PowerPoint
  • Possesses the following knowledge will be an added advantage : -
  • Petronas policies
  • Retail Business regulations and policies

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Retail
Employment Type:
Full time

About Company

mranti park

Job ID: 143963487

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Last Updated: 11-06-2026 02:30:24 AM
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