Job Purpose
Responsible for defining the strategic direction, governance, design, delivery, and operations of enterprise-wide IT infrastructure.
This role ensures infrastructure platforms are resilient, secure, scalable, cost-efficient, and compliant while enabling business growth, digital transformation, and regulatory requirements.
The position holds end-to-end accountability for infrastructure engineering, operations, service reliability, and modernization across on-premises, cloud, and hybrid environments, in collaboration with architecture, security, risk, delivery, and business stakeholders.
Key Responsibilities
Infrastructure Strategy & Enterprise Alignment
- Define and govern enterprise infrastructure strategy, operating model, and multi-year roadmap across compute, storage, network, data centres, cloud, platforms, end-user services, and service management.
- Ensure alignment with business priorities, technology direction, risk appetite, and regulatory requirements.
- Drive infrastructure investments aligned to business objectives and compliance needs.
Infrastructure Delivery & Technical Leadership
- Provide executive oversight and technical leadership for infrastructure initiatives and projects.
- Act as the authority for complex, high-impact infrastructure decisions.
- Ensure solutions are resilient, secure, scalable, cost-effective, and operationally ready.
- Drive successful and timely delivery of infrastructure programs.
Service Operations, Availability & Reliability
- Ensure high availability, stability, and performance of infrastructure services in a 24x7 environment.
- Oversee major incidents, systemic issues, and root cause remediation.
- Continuously improve service reliability and operational effectiveness.
Security, Risk & Compliance
- Own infrastructure-related security controls, regulatory compliance, and audit readiness.
- Oversee remediation of audit findings and control gaps.
- Partner closely with security, risk, and compliance teams to strengthen governance and controls.
Transformation & Modernisation
- Lead infrastructure modernization initiatives including cloud adoption, automation, platform transformation, and technical debt reduction.
- Ensure infrastructure capabilities support digital, application, and data transformation objectives.
Financial & Vendor Management
- Manage infrastructure operating and capital expenditure within approved budgets.
- Drive cost optimization through automation, standardization, sourcing strategies, and lifecycle management.
- Oversee vendor performance, contracts, and value realization.
Business Continuity & Disaster Recovery
- Establish resilience, business continuity, and disaster recovery strategies and standards.
- Ensure regular testing, validation, and reporting of recovery capabilities.
- Maintain organizational readiness for major disruptions.
Leadership & Talent Development
- Lead and develop high-performing infrastructure engineering and operations teams.
- Build succession pipelines and strengthen leadership capability.
- Foster a culture of accountability, continuous improvement, and ownership.
Education
- Bachelor's Degree in Computer Science, Engineering, Information Technology, or a related discipline.
Experience
- Minimum 12 years of experience leading enterprise infrastructure functions within a large organization.
- Proven experience managing large-scale infrastructure environments covering data centres, networks, platforms, cloud services, workplace technologies, and service operations.
- Strong track record in infrastructure transformation, modernization, and operational excellence.
Key Challenges
- Balancing resilience, compliance, cost efficiency, and delivery speed within a regulated environment.
- Managing legacy infrastructure while driving modernization and cloud adoption.
- Attracting, developing, and retaining critical infrastructure talent.
