Head, Quality Assurance & Risk Oversight - AML Compliance

Get to know the Role:

We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered, which is why Singtel and Grab are coming together. Singtel is Asia's leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia offering everyday services to consumers. Together, we have big dreams to unlock and financial inclusion for people in our region is just one. We want to build a digital bank with the right foundation - using data, technology and trust to solve problems and serve customers.

We are seeking a Head, Quality Assurance & Risk Oversight to join the AML Compliance Team. This pivotal role involves collaborating with internal stakeholders to guarantee the efficient and smooth execution of all end-to-end Anti-Money Laundering (AML) processes.

The ideal candidate will possess a deep understanding of local laws and regulatory requirements. We are looking for someone who is eager to leverage technology for continuous improvement and is passionate about driving process enhancements to ensure the Bank's AML Compliance safety and stability.

The day-to-day activities:

Quality Assurance and Risk Oversight Responsibilities

• AML Compliance Quality Assurance: Establish and maintain robust quality assurance mechanisms to ensure the integrity and effectiveness of all end-to-end Anti-Money Laundering (AML) Compliance activities. This includes meticulous oversight of Know Your Customer (KYC)/AML procedures, transaction monitoring processes, and the timely and accurate filing of Suspicious Transaction Reports (STRs).

• Team Leadership and Management Support: Provide guidance and management support to the AML team, assisting the Head of AML with team oversight for customer on-boarding and investigation activities. Ensure the high quality of all team output by providing necessary support for all AML-related cases.

• Process Improvement and Correction: Take a leadership role in driving continuous process improvements within AML Compliance. Identify necessary corrections and ensure effective implementation of changes to enhance operational efficiency.

• Issue Identification and Escalation: Proactively monitor and promptly escalate any issues identified during the course of work. This includes, but is not limited to, problems with alerts, emerging typologies, or the effectiveness of Transaction Monitoring (TM) systems.

• Policy Alignment: Collaborate closely with the GXS Bank AML Compliance Team to ensure the smooth and effective alignment of policies between entities.

• Audit Management: Serve as the Person-in-Charge (PIC) for all internal audit requirements relating to AML Compliance matters.

• Post-Integration Audit Leadership: Lead and ensure a successful pass outcome for the post-integration audit assessment covering GXS Capital and GXB Bank.

Requirements:

• Bachelor's Degree or equivalent in any discipline, with minimum of 10 - 12 years experience in AML/CFT roles in a Regulated Financial Institution

• Familiar with MAS 626 and regulatory developments. Familiarity with digital payments industry is a plus

• Excellent communicator, able to bring across a clear message and rationale to stakeholders in a professional manner. Explain facts, practices, and policies to parties where there may be skepticism or reluctance to agree.

• Familiar with transaction monitoring systems, different risk scenarios and performing UAT.

• Well rounded expertise in AML functions such as review of customer profiles for onboarding and periodic review, Name & Payment Screening and transaction monitoring. Experience in Fraud Investigation will also be a bonus.