At Delivery Hero, we are building the future of quick commerce. With more than 300 dark stores across 11 countries, our DMART Operations team ensures millions of customers receive their orders quickly, accurately, and with the highest quality standards.
We are seeking a Head, Operations Excellence to lead strategic initiatives and cross-functional improvement programs across our fulfillment network. This role is central to driving efficiency, scalability, and customer satisfaction at a truly global level.
Responsibilities:
- Lead Strategic Initiatives: Design and deliver regional projects that elevate fulfillment performance and operational efficiency
- Drive Operational Excellence: Apply Lean, Six Sigma, and structured problem-solving methodologies to achieve measurable improvements in: Picking productivity, Order accuracy and error rates, Inventory accuracy and shrinkage, Order cycle time and fulfillment speed, Operational cost efficiency
- Data-Driven Execution: Use advanced analytics and benchmark against world-class fulfillment standards to identify and deliver high-impact initiatives
- Cross-Functional Collaboration: Partner with country operations, central functions, and senior leadership to align on improvement priorities, share best practices, and close performance gaps
- Process Optimization: Standardize and improve DMART routines and workflows to ensure fast, reliable, and scalable fulfillment
- Capability Building: Coach and develop local teams, team leads, and country managers in Lean thinking, performance management, and project delivery
- Change Leadership: Act as a change agent, embedding a culture of continuous improvement and ensuring sustainable impact across all regions
Qualifications
- Degree in Supply Chain, Engineering, Business, Operations, or a related field
- Proven track record leading cross-country or multi-site change programs in e-commerce, grocery, retail, or logistics
- Hands-on experience with Lean, Six Sigma, Kaizen, or similar methodologies
- Strong leadership, coaching, and communication skills, with the ability to influence and upskill teams both remotely and on-site
- Advanced data analysis skills (Excel, Google Sheets, Grafana, Tableau), with the ability to translate insights into measurable outcomes
- Highly analytical, KPI-driven, and execution-focused, with strong project management experience in fast-paced environments
- Ability to align physical processes with digital systems to identify bottlenecks and unlock efficiencies
- Strong stakeholder management skills and experience collaborating across functions and senior leadership
