Head of Workforce Planning

Strategic Workforce Leadership

• Lead the end-to-end workforce planning and resource optimisation strategy across dnata Singapore.

• Develop workforce forecasts, labour models, and resource plans that support operational and commercial objectives.

• Drive resource costing and demand planning activities for new and existing business opportunities.

• Partner with senior stakeholders to align workforce strategy with business priorities.

Workforce Planning & Operations

• Oversee workforce planning, rostering, leave management, attendance, and labour utilisation.

• Ensure effective day-of-operation resource allocation to meet service delivery requirements.

• Optimise labour deployment across multiple operational areas while maintaining compliance and operational resilience.

• Monitor workforce performance and productivity using data-driven insights and analytics.

Transformation & Continuous Improvement

• Lead the transformation of workforce management capabilities through process redesign, automation, workforce systems, and advanced analytics.

• Drive initiatives to improve labour productivity, forecasting accuracy, roster efficiency, and cost control.

• Develop business cases and scenario modelling to support growth, operational change, and strategic decision-making.

Leadership & Stakeholder Management

• Lead and develop high-performing workforce planning and resource optimisation teams.

• Build strong partnerships with operational, commercial, finance, and HR stakeholders.

• Act as a trusted advisor to senior leadership on workforce strategy, labour planning, and organisational effectiveness.

• Foster a culture of safety, accountability, collaboration, and continuous improvement.

What We Are Looking For

• Minimum 10 years of relevant experience in workforce planning, resource planning, operations planning, or airport operations.

• At least 5 years experience leading teams in a complex operational environment.

• Strong understanding of workforce forecasting, demand planning, rostering, resource allocation, and labour productivity management.

• Experience managing large workforces across multiple functions or locations.

• Strong commercial and financial acumen, including budget management and labour cost optimisation.

• Proven experience leading change and delivering operational transformation.

• Excellent stakeholder management, communication, and influencing skills.

• Experience within aviation, airport operations, ground handling, logistics, transport, or other high-volume operational environments is highly desirable.

Qualifications

• Bachelor's degree in Industrial Engineering, Operations Research, Economics, Statistics, Mathematics, Business, or a related discipline.

• Advanced qualifications are an advantage.

If you are a strategic thinker with a passion for workforce optimisation, operational excellence, and leading large-scale transformation, we would love to hear from you.

Join dnata Singapore and help us build the workforce of the future!