Purpose of the Role:
Reporting to the Director of Advancement and Partnerships, the Head of Volunteer Management provides strategic leadership to build a strong, sustainable and high‑impact volunteer ecosystem for Singapore Cancer Society (SCS). The role drives organisation‑wide volunteer strategy, capacity building and partnerships to support cancer care, community outreach, events and campaigns, while reviewing and strengthening management processes to improve integration, scalability and effectiveness. Operating with a balance of strategic thinking and hands-on execution in a dynamic environment, the role builds on current foundations while redesigning systems where needed to enable a stronger volunteer base.
Job Responsibilities:
1. Volunteer Strategy & Resource Planning
- Develop and implement volunteer strategy aligned to SCS's mission, service models, events and growth priorities.
- Review and enhance existing volunteer management systems, policies and workflows to improve integration, efficiency and scalability.
- Drive improvements to day-to-day volunteer operations to ensure responsiveness, consistency and effective coordination across teams.
- Integrate volunteer touchpoints (e.g. befriending, patient ambassadors, events support) into a coherent framework that supports client and caregiver journeys.
- Assess team capacity and capability gaps; build a resilient, high‑performing volunteer management team through workforce planning and knowledge sharing.
2. Volunteer Programme & Operations Leadership
- Scale and optimise volunteer programmes to meet evolving service delivery and community engagement needs.
- Establish robust systems for volunteer data management, impact measurement and regular reporting on outcomes and utilisation.
- Oversee departmental budgets and resource allocation to ensure cost‑effective and sustainable operations.
- Provide direction and guidance to internal stakeholders on operational issues and engagement.
- Ensure all volunteer operations comply with PDPA, safeguarding requirements and risk management standards.
3. Volunteer Capability & Experience Development
- Set direction for end‑to‑end volunteer lifecycle management, including recruitment, onboarding, deployment, retention and exit.
- Design and implement a structured volunteer training and development framework to strengthen competencies, service quality and role readiness.
- Manage and address complex volunteer situations (e.g. engagement challenges, role fit, retention issues), ensuring a positive and sustainable volunteer experience.
- Champion a differentiated volunteer value proposition through meaningful roles, recognition frameworks and engagement initiatives that reinforce SCS values.
- Evaluate training effectiveness and its impact on volunteer experience, performance, and beneficiary outcomes.
4. Partnerships, Engagement & Advocacy
- Partner internal teams to assess volunteer needs and deploy appropriate volunteer support for programmes, events and campaigns.
- Cultivate strategic partnerships with corporates, community organisations and sector agencies to advance collaborative and skills‑based volunteering.
- Advocate for volunteering as a core pillar of SCS's community engagement and social impact agenda.
- Provide strategic direction and hands-on guidance of volunteer communications, including engagement materials, toolkits and outreach content.
- Oversee planning and delivery of major volunteer events, ensuring strong execution, governance, and post‑event evaluation.
Criteria:
- A degree in Social Work, Communications, Business Administration or related fields with least 8 years relevant work experience with some leadership experience
- Experience working in non-profit, community care sector is advantageous
- Experience in designing, implementing or improving volunteer management systems, processes or frameworks will be highly preferred
- Demonstrated experience in volunteer management, including recruitment, engagement, retention and handling of volunteers
- Strong ability to communicate proactively with stakeholders, including providing regular updates, aligning expectations and constructively raising perspectives where appropriate
- Comfortable working in evolving environments, with the ability to take initiative and build clarity where processes or structures are not fully defined
