Job Description

We are looking for a senior Trading Technology / Production Support leader for our client to take ownership of a critical APAC support function for a leading global financial markets organisation.

Credit | Rates | FX | Equities | Energy & Commodities

What you'll be doing

Lead and develop a high-performing, geographically distributed Production Support / L1 team.
Own the operational support model for critical trading platforms across APAC.
Act as the senior escalation point for high-impact incidents, ensuring rapid resolution and minimal business disruption.
Partner closely with brokers, traders, desk heads, Product, Technology and senior business stakeholders.
Drive collaboration across L1, L2 and Development teams.
Improve incident management, service quality, operational processes and stakeholder experience.
Champion AI, automation and data-driven operations to improve response times, accuracy, productivity and knowledge management.
Build a scalable support model across multiple asset classes and platforms.

We're looking for

✔ Senior experience leading Trading Technology, Production Support, Application Support or Technology Operations within Financial Services
✔ Strong understanding of Financial Markets, trading systems and OTC products
✔ Experience across at least one major asset class - Credit experience is particularly desirable
✔ Strong understanding of pre- and post-trade workflows
✔ Proven people leadership experience across geographically distributed teams
✔ Excellent stakeholder and incident-management skills
✔ A track record of driving operational improvement, automation and change
✔ Comfortable operating in a fast-paced, high-pressure trading environment

If you are currently leading or managing a Trading Technology / Production Support function and are looking for a broader regional leadership opportunity, I'd be very interested in hearing from you.

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