Job ID: 1469960
Job Summary:
Lead platform, product, and service delivery functions to build a scalable, reliable, and efficient operating ecosystem.
Responsibilities:
- Translate company strategy into a clear and prioritised platform roadmap.
- Define product capabilities that enhance compliance, transparency, and operational efficiency.
- Ensure product development supports scalable and reliable service delivery.
- Balance innovation with operational practicality while driving adoption of new features.
- Oversee platform performance, data integrity, and system scalability.
- Lead engineering discipline, release cadence, and quality assurance standards.
- Reduce technical debt and strengthen documentation across teams.
- Ensure systems minimise manual work and reduce keyperson dependency.
- Oversee accurate and timely payroll and benefits administration across markets.
- Strengthen SOPs, operational controls, and onboarding turnaround time.
- Establish clear escalation governance and maintain strong SLA performance.
- Identify operational bottlenecks and implement structured solutions.
- Reduce friction between Product, Technology, and Operations teams.
- Improve costtoserve through automation and process optimisation.
- Strengthen operational visibility into gross margin and support scalable growth infrastructure.
Requirements:
- At least 10 years experience in techenabled HR services, SaaS with managed services, or fintech operations.
- Proven leadership experience across Product, Engineering, and Service Delivery teams.
- Demonstrated ability to align product strategy with operational scalability.
- Experience managing multimarket or regional operations is an added advantage.
- Strong commercial acumen with exposure to margin management.
- Strong crossfunctional communication and structured execution discipline.
- Ability to make principled tradeoffs and build scalable operating structures.
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name:
Yang Soon Meng
EA Personnel Reg. No.:
R25157469
EA License No.:
07C5771
