Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
We are looking for a Head of Operations (SEA) to join our team in Sulzer Singapore Pte Ltd.
Your main tasks and responsibilities:
Operations Strategy & Direction
- Responsible for the effective execution of all services work across the region including oversight of Service Centers in all sub-regions, governance of project management and field service.
- Primary KPIs include regional revenue, Service Center operations and budget performance related to COGS/Other COGS costs.
- Implements effective business strategies and structures, playing a fundamental role in shaping the future of the regional business.
Service Centre Management
- Actively manage absorption (in partnership with Head of Sales), warranty, non-conformance (NCC) and cost of poor quality (CoPQ) costs in shop and field operations. Implement corrective actions as needed to prevent reoccurrence.
- Ensure that Safe Systems of Work are developed and implemented for all activities through risk assessment and operating procedures.
- Establish and implement benchmark SC standards and ways of working, lead implementation across entire region.
- Actively manage SC costs, reduce burden rates, lead capex implementation efforts, ensure visibility and sharing of inventory across the network.
- Establish EAPA SC network - sharing tooling, capability and resources to capture full value and benefit of region wide footprint.
- Develop potential service partners across region to expand Services footprint, look for potential acquisition targets to expand capabilities.
Project Management
- Manage project management network, providing the means to implement PM Excellence methods across region.
- Provide oversight and direction on ongoing projects, ensure timely, on budget delivery to plan.
- Develop tools and processes to standardize project management across region.
Field Service
- Manage field service capabilities across region, develop competency of the FS organization ensuring sufficient capability to execute projects.
- Ensure cooperation across sub-regions to drive full utilization of FS team across projects.
- Manage tooling across regions ensuring adequate coverage with minimum additional investment.
Operations Excellence Implementation
- Provide input to capex investment plans across region, identifying areas with the largest potential returns.
- Represent EAPA on Division wide programs, actively manage selection and implementation of EAPA initiatives.
- Work with peer global regional Heads of Operations for best practice sharing across Division.
- Manage cost reduction/efficiency improvement programs across region.
Sub-Region Enablement & Collaboration
- Partner with Sub-regional Heads and Operations Leads to develop local SC capabilities, improve local processes, maintain highest standards of QESH and operational efficiency across region
- Act as a reporting, mediating and/or problem-solving entity between the customer and internal organization to prevent escalation or claims.
- Contribute proposals for (new) products and/or services.
- Partner with regional Head of Sales on handover of projects from sales to operations phases
People Development & Capability Building
- Develop and coach operations teams to develop competencies across organization and build succession planning funnel
To succeed in this role, you will need:
- Technical/ Engineering university degree
- Master's in business administration (desirable)
- Excellent verbal and written English communication skills, other languages within SEA region an advantage
- Excellent Excel and PowerPoint skills
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States.
