Head of Operations

Head of Operations - Kebabs Faktory

Location: Singapore
Industry: Halal Quick Service Restaurant (QSR)
Type: Full-Time | Senior Leadership Role

Kebabs Faktory is one of Singapore's fastest-growing Halal-certified QSR brands, known for bringing global flavours together in a modern, vibrant dining experience. We are expanding rapidly and are looking for a dynamic, strategic, and hands-on Head of Operations to lead our multi-outlet operations across Singapore.

Job Overview

As the Head of Operations, you will oversee the day-to-day functioning of all eight Kebabs Faktory outlets. You must be a high-performing operator with strong QSR experience, an eye for detail, and the ability to consistently deliver operational excellence. You will be the driving force behind service quality, efficiency, cost control, and customer satisfaction.

Responsibilities

Operational Leadership

• Lead and streamline operations across all outlets to ensure quality, efficiency, and consistency.

• Develop and execute strategies that elevate operational performance and customer satisfaction.

Team Management

• Lead, mentor, and motivate outlet supervisors, kitchen teams, and frontline staff.

• Build a culture of accountability, teamwork, and continuous improvement.

Quality Control

• Uphold high standards of food quality, service, hygiene, and cleanliness.

• Enforce SOPs consistently across all outlets to maintain brand integrity.

• Maintain 4.5+ star customer ratings across Google, social platforms, Grab, Deliveroo, Quandoo, and more.

Financial Management

• Work closely with the finance team to develop budgets and control costs.

• Monitor key metrics and execute strategies to improve profitability and operational efficiency.

Supply Chain & Inventory

• Oversee inventory levels and optimise supply chain processes.

• Reduce wastage and ensure stock availability at all times.

Compliance & Standards

• Ensure all outlets comply with relevant health, safety, halal, and hygiene guidelines.

• Work towards achieving and sustaining industry certifications.

Customer Experience

• Make customer experience the cornerstone of operations.

• Analyse feedback and implement improvements to boost satisfaction and loyalty.

Qualifications

• Positive, proactive attitude with a growth mindset.

• Proven senior operational experience in the QSR / fast-food industry.

• Strong leadership and people management skills.

• Excellent problem-solving and decision-making abilities.

• Knowledge of food safety, halal compliance, and regulatory standards.

• An innovative thinker who challenges the status quo.

Preferred Qualifications

• MBA or relevant advanced degree.

• Experience scaling restaurant operations or leading expansion projects.

• Familiarity with technology solutions in restaurant management.

• Passion for F&B and awareness of industry trends.

Benefits & Growth

• High income earning potential tied to performance.

• Continuous professional development & product training.

• Career pathing with opportunities for rapid growth in a fast-scaling brand.

• Mentor & buddy program to support your integration and growth.

• Inclusive company culture with community guilds.

• Competitive and generous medical benefits package.

Diversity & Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. Only shortlisted candidates will be contacted.