Job Responsibilities:
As a Head of Human Resources, you report to the Managing Director of Mount Faber Leisure Group, with functional reporting into the Divisional Director of Human Resources & Admin of Sentosa Development Corporation. You will provide leadership across the full HR spectrum including but not limited to Business Partnering, Payroll, Compensation & Benefits, HR Technology & Analytics, Audit & Compliance, HR Operations, Learning & Development, Employee Engagement, and Union Relations.
HR Business Partnering
- Act as a strategic advisor to senior leaders and department heads on people-related matters.
- Partner with line managers to align HR strategies with departmental goals and business objectives.
- Provide guidance on workforce planning, grievance management, performance issues, talent management and organizational change.
- Build strong relationships with key stakeholders to influence and drive HR initiatives.
Payroll, Compensation & Benefits Management
- Oversee payroll operations, compensation structures, and HR policy governance while ensuring compliance with statutory laws and regulations.
- Provide strategic direction on compensation framework and implement strategies that align with business goals through periodic benchmarking reviews.
- Lead the annual salary review, bonus, and promotion cycle for HR Committee (HRC) approval.
- Ensure comprehensive insurance coverage and employees medical benefits.
HR Technology Oversight and Analytics
- Manage SAP Success Factor systems, SAP Concur claims system, and Time Attendance Systems to ensure it supports business delivery.
- Drive and lead system implementation and improvements, ensure data accuracy, functionality, and security.
- Prepare management reports leveraging data analytics to drive insights and identify areas for improvement.
- Lead HR automation initiatives for process improvements and increase productivity.
Audit & Compliance
- Oversee HR and system internal and external audits annually.
- Liaise with auditors, follow up on findings and implement corrective actions.
- Ensure HR processes comply with internal control, legal and regulatory standards.
HR Operations
- Lead workforce and annual manpower planning, manpower budgeting and resource allocation.
- Manage manpower costs within the annual budget.
- Ensure efficient and cost-effective HR service delivery.
Learning & Development
- Develop and execute a company-wide L&D strategy aligned with business and talent needs.
- Oversee the design and delivery of learning programs, leadership development, and upskilling initiatives.
- Manage the L&D annual budget, evaluate training effectiveness and ROI.
- Cultivate a learning culture that supports employees career growth.
Employees Engagement & Wellbeing
- Oversee quarterly pulse surveys, monitor Net Promoter Scores, and collaborate with HODs on action plans and interventions where necessary.
- Oversee the planning and organising of wellness programmes, health screenings and activities to enhance employees physical and mental well-being.
Union Relations
- Foster healthy relationships with Union representatives
- Lead the discussion and negotiation with Union for new Collective Agreement
- Collaborate and partner with Union for any employees grievances and related issues
Job Requirements
- Degree with a minimum of 10 - 12 years of HR experience, including at least 5 years in leadership roles.
- Proven experience managing end-to-end payroll, compensation & benefits operations with strong knowledge of Singapore Employment Act, MOM regulations, and statutory compliance requirements.
- Hands-on experience with HRIS systems, HR data analytics, and management reporting capabilities to drive insights and process improvements.
- Demonstrated track record of partnering with senior leadership on workforce planning, talent management, and aligning HR strategies with business objectives in a dynamic environment.
- Experience managing union relations and leading collective agreement negotiations, with strong stakeholder management and conflict resolution skills.
- Excellent leadership capabilities with strong business acumen, problem-solving mindset, and exceptional communication skills to influence and drive HR initiatives across all levels of the organisation.
- Prior experience in the hospitality, tourism, or leisure industry would be advantageous.
