Head of HR Operations & Services, APAC (Senior Manager)

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Head of HR Operations & Services – APAC ex. China

This position is part of Sonova's Global HR Operations Management Team and is responsible for leading and continuously improve the Regional HR Operations Unit which includes the delivery of HR Services and the oversight and development of the Regional HR Service Teams. Additionally, actively participate and support the the Global HR Operations growth and expansion strategies within the region

The Head HR Shared Services - APAC focuses on delivering exceptional customer experience while ensuring te right levels of efficiency.

This role will report to VP of HR Operations, dot line report to Senior HR Director, APAC ex. China.

More about the role:

• Lead and manage a team of HR Professionals responsible for delivering HR Services across the region following the defined strategy, objectives and agreements.
• Monitors, reviews and reports on Regional HR Operations overall KPI's and SLAs within the region.
• Establishes and proactively manages customer relationships, including handling customer expectations and seeking feedback.
• Drives partnership with Regional HR BPs, Local HR and HR COEs to collectively develop and improve the HR Service Delivery to our customers.
• Oversees and drives the development of the Regional HR Operations Services team leading to a high-performance, customer-centric culture.
• Identifies, recommends and if applicable owns continuous business process improvement of Regional HR Operations.

More about you:

• University degree in business administration, HR, engineering or related field
• International work experience with at least 8 years managing a range of HR services to a large, dispersed employee population and experience in HR systems and data management.
• Has deep content knowledge in the areas of program management, process transformation, service level measurement and management, quality, and knowledge management.
• Ability to maintain discretion and confidentiality at all times
• Ability to adapt to changing circumstances and prioritize tasks based on shifting business needs
• Exceptional interpersonal skills, business acumen, critical evaluation, ethical practice and communication skills
• Effective leadership skills that can energize multi-disciplined work teams to respond to business needs
• Strong analytical, conceptual and problem-solving skills with experience in organizing, planning, and executing large projects
• Professional in English verbally & writing any other language beneficial
• Highly proficient with HR systems, HR Analytics, Service Management, Delivery and Workflow Platforms, Excellent MS Office skills

More about what we offer:

As one of the world's leading hearing care providers headquartered in Switzerland, we're committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.