Job Purpose
Provide strategic leadership for the Singapore Red Cross (SRC) volunteer and membership management. Lead the recruitment, engagement, retention, and recognition of members and volunteers. Build and sustain a strong volunteer ecosystem through training, development, and volunteer leadership pathways that support the Society's humanitarian programmes and services.
Job Responsibilities
Strategic & Operational Leadership
- Lead the development and implementation of SRC's Volunteer Management strategy, ensuring alignment with organisational goals and national volunteerism priorities.
- Drive innovation in volunteer engagement models, including episodic, long-term, skills-based, and digital volunteering opportunities.
- Oversee volunteer deployment frameworks to ensure effective and sustainable support across SRC services.
- Monitor and evaluate volunteer management systems, processes, and initiatives to ensure relevance, efficiency, and impact.
People & Team Leadership
- Lead, mentor, and develop staff within the Volunteer Management team to achieve high performance, collaboration, and professional growth.
- Coach and empower staff to match volunteers skills and interests with organisational needs.
- Promote a culture of inclusivity, collaboration, and volunteer-centred practice within the department and across SRC.
Volunteer Engagement & Development
- Develop and implement structured volunteer pathways, including induction, training, mentorship, and leadership development programmes.
- Collaborate with SRC departments to design specialised training that enhances volunteer skills for humanitarian service.
- Oversee volunteer recognition and appreciation initiatives, strengthening motivation and retention.
- Champion volunteer well-being and safeguard their experience within the organisation.
Stakeholder & Partnership Management
- Cultivate strategic partnerships with government agencies, NGOs, community partners, corporates, and educational institutions to strengthen volunteer participation and impact.
- Represent SRC in national and international volunteerism platforms to share best practices and strengthen external collaboration.
- Promote the SRC volunteer brand and thought leadership in the field of humanitarian volunteer management.
Data, Resources & Governance
- Oversee Volunteer Management Systems (Member & Volunteer Database) accompanying mobile application and other relevant and related volunteer management resources, ensuring accuracy, compliance, and confidentiality.
- Use data-driven insights to track trends, assess impact, and guide decision-making.
- Prepare and present periodic reports for senior management, Council, and key stakeholders.
- Ensure compliance with policies, governance standards, and ethical practices in volunteer management.
Membership Management
- Develop and implement strategies to expand and diversify SRC's membership base across different demographic groups.
- Design and deliver membership benefits, programmes, and activities to strengthen member loyalty, participation, and sense of belonging.
- Work closely with Marketing & Communications and Resource Development to plan and execute membership campaigns and promotional initiatives.
Job Specifications
Qualifications and Experience
- Recognised university degree in Social Sciences, Human Resource Management, Community Development, or related disciplines.
- At least 5 years of relevant experience in volunteer management, social services, or humanitarian fields, including a minimum of 2 years in a leadership/management role.
Additional Skills and Knowledge
- Strong leadership, strategic thinking, and organisational skills.
- Excellent written, verbal, and interpersonal communication skills.
- Strong presentation, facilitation, and report-writing ability.
- High analytical and problem-solving skills with the ability to innovate and adapt.
- Proficiency in volunteer management systems and digital tools for engagement.
Desired Behavior
- Entrepreneurial mindset with strong initiative and creativity.
- Collaborative and people-centred leadership style.
- Passionate advocate for volunteerism and humanitarian service.
- Ability to inspire and engage diverse groups of people towards a shared mission.
