Lead with empathy. Build with purpose. Grow a region with real impact.
We're a high-profile fintech company expanding quickly across Asia, and we're looking for a Head of Customer Success who can blend strategic thinking with a deeply human approach to leadership.
This role isn't about managing tickets or dashboards it's about shaping how our clients experience us. You'll guide a talented regional team, partner closely with senior leadership, and help some of the most influential financial institutions in APAC get real value from our platform.
If you're someone who builds trust easily, communicates with clarity, and loves elevating both customers and teams, you're the kind of leader we'd love to meet.
What you'll be doing
- Leading the entire APAC Customer Success organisation with a calm, steady hand
- Guiding enterprise clients through onboarding, adoption, and long-term strategic partnership
- Building a culture focused on trust, transparency, and thoughtful problem-solving
- Translating client feedback into clear actions for product, engineering, and leadership
- Developing playbooks, success frameworks, and growth strategies tailored to the region
- Coaching and mentoring CS managers and specialists, helping them build fulfilling careers
- Representing the voice of APAC customers at the global leadership table
What we're looking for
- Senior experience in Customer Success or account management, ideally in fintech or SaaS
- A proven ability to lead high-performing teams across diverse cultures and markets
- Someone who brings warmth, credibility, and emotional intelligence to every conversation
- A strategic thinker who can work comfortably with enterprise clients across APAC
- Clear communication skills confident without ego, structured without being rigid
- A leader who genuinely enjoys collaboration and sees ambiguity as an opportunity
Why this role matters
APAC is one of our fastest-growing regions, and the relationships we build here will shape the next chapter of our company. This is a role with visibility, influence, and room to create something lasting.
You'll have the freedom to build your own vision, backed by a global team that shares your belief in doing things thoughtfully and doing them well.
What we offer
- A supportive, low-ego leadership culture
- Competitive compensation with meaningful long-term incentives
- A chance to shape regional strategy in a truly high-impact role
- Flexibility, trust, and a healthy approach to work-life balance
- The excitement of a high-growth fintech coupled with the maturity of an established brand
