Head of Business Enablement & Performance

Great Eastern

Singapore

Fresher

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Posted 21 hours ago
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Job Description

As Head of Business Enablement & Performance, you will report to the Group Head of High Net Worth. You will lead the business enablement and performance strategy for the HNW segment, ensuring frontline teams have the tools, insights, and capabilities to deliver superior client outcomes and achieve revenue targets. This role combines sales effectiveness, performance analytics, and strategic enablement to optimize productivity and growth on a day-to-day basis.

Owner of HNW Operating Model and Infrastructure including Policy, Process and System Development
Program leader for HNW in conjunction with other strategic and BAU change projects
Project management to Group HNW and OCBC Group collaborations
Manage HNW capital and investment budget and provide enterprise oversight on HNW cross-functional financial tracking
Oversee HNW Centre of Excellence (a cross-functional shared resourcing team across Life Operations, Risk, Underwriting, and Pricing).
Oversee HNW new business and case management, including overseeing HNW new business process and procedures, partner with distribution channel BDM and specialist teams in ensuring HNW cases are processed at industry leading standards.
Develop client engagement frameworks, and best-practice toolkits for HNW acquisition and deepening.
Drive data-driven decision-making through advanced analytics and insights.
Ensure that HNW projects are executed successfully and resourced sufficiently and Change Management efforts are executed in line with channel strategy
Ensure all enablement materials and processes comply with regulatory standards (e.g., MAS)
Maintain robust documentation and audit trails for training and performance programs.
Supports in Annual Business Planning and other Business Management Presentation where required