Head of Business Development

Business Development & Growth

• Lead sector targeting, pipeline development, and opportunity conversion to achieve growth objectives.
• Identify and secure strategic opportunities using market insights and sector expertise.
• Develop and execute sector strategies in collaboration with operations.
• Drive organic growth by expanding service offerings and increasing share of wallet within key accounts.
• Manage the full business development lifecycle, including proposals, RFP submissions, contract negotiations, and solution implementation.

Strategic Planning & Customer Engagement

• Develop and maintain business plans, reviewing performance and refining strategies regularly.
• Build and manage strong relationships with customers and key stakeholders.
• Lead customer engagement, positioning innovative and industry-leading solutions.
• Facilitate account planning with regional and country teams to align on growth strategies.
• Drive contract renewals and commercial negotiations aligned with market dynamics.
• Act as a trusted partner to key accounts, ensuring long-term value and retention.

Account Growth & Collaboration

• Deliver net growth through retention, upselling, and cross-selling initiatives.
• Lead regular customer reviews, including Monthly Reviews and Quarterly Business Reviews (QBRs).
• Collaborate cross-functionally to support sales processes, ensuring alignment and timely execution.