Head, Medical Urgency Clinic

Brief Summary

The Head of the Medical Urgency Clinic is a pivotal role focusing on operational excellence and business growth, ensuring the delivery of high-quality urgent medical services. This position requires effective coordination among teams to enhance patient experiences and clinic performance.

Responsibilities

• Oversee daily operations, ensuring optimal service delivery within the Medical Urgency Clinic. Monitor and enhance operational performance, including service standards and patient experience. Ensure compliance with relevant policies and regulatory standards. Guarantee operational readiness of clinical equipment and necessary supplies, collaborating with relevant departments for maintenance and readiness. Develop and execute strategies for increasing patient volume and service utilization. Promote clinic services to partners, insurers, and potential referral sources. Identify and pursue new business opportunities and partnerships to strengthen market position. Review and recommend pricing strategies to ensure market competitiveness and financial sustainability. Monitor key performance indicators related to revenue and costs to drive productivity and resource optimization.

Requirements

• Degree in Business, Healthcare Management, Nursing, Allied Health or a related field. Proven experience in healthcare operations, clinic management, or business management, preferably in an acute healthcare setting. Strong business acumen with a focus on operational management and development. In-depth knowledge of healthcare service delivery and clinical equipment management. Excellent leadership, communication, stakeholder management, and problem-solving abilities. Capable of balancing clinical service demands with business objectives and patient satisfaction.