SCOPE
The overall scope of the incumbent includes producing an outstanding guest experience within the outlet concept by managing a service team. The incumbent provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximizes profit.
OVERALL OBJECTIVES
- Recommend, take order, prepare and serve food and beverages to customers
- Answer guest questions and handle guest requests in a polite and efficient manner.
- Connecting with customers to build a loyal customer base
- Inventory monitoring and waste management and reduction
- Cashiering duties, outlet opening and closing procedures
- Do routine cleaning and maintain cleanliness of workstation.
- Follow food and beverage safety and hygiene policies and procedures.
- Lead the service and act as a role model to the team.
- Ensure a flawless service to the highest standards and as required by the department and the hotel.
- Fully understand the concept of the bar and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
- Ensure a great communication within the team and able to hold team meetings in the absence of the Bar Manager.
- Attend the daily Food & Beverage Meeting in the absence of the Bar Manager.
- Other ad-hoc duties as assigned
REQUIREMENTS
- Warm, pleasant, friendly and confident, with good interpersonal skills.
- Possess good command of English
- Possess strong knowledge of beverages in general including ingredients and techniques to ensure the right beverage / cocktail / spirit can be recommended
- Possess good understand of both classic and modern cocktails, their recipes and history
- Ideally you will have at least 2 years in a similar role.
- Familiar with HACCP requirements
- Knowledge of Health and Safety rules and procedures
- Experience in Bartender competitions is an added advantage.
