HEAD BARISTA

Head Barista job scope:

1. Coffee & Beverage Preparation

• Prepare and serve high-quality coffee and specialty beverages according to established standards

• Ensure consistency in taste, presentation, and portion control

• Develop and update beverage menus, including seasonal or signature drinks

2. Barista Team Leadership

• Supervise, train, and mentor baristas and junior staff

• Conduct on-the-job training on coffee brewing techniques, equipment use, and customer service

• Schedule staff shifts and ensure adequate coverage during operating hours

3. Quality Control & Equipment Management

• Maintain and calibrate espresso machines, grinders, and brewing equipment

• Monitor coffee bean quality, freshness, and proper storage

• Ensure compliance with food safety, hygiene, and workplace safety standards

4. Customer Service Excellence

• Deliver excellent customer service and handle customer feedback or complaints professionally

• Build rapport with regular customers and enhance overall caf experience

• Ensure service efficiency during peak hours

5. Inventory & Cost Control

• Manage inventory of coffee beans, milk, syrups, and bar supplies

• Coordinate ordering with suppliers and control wastage

• Assist management in cost control and stock reconciliation

6. Operations & Administration

• Ensure daily opening and closing procedures are followed

• Prepare operational reports when required

• Support management in achieving sales targets and operational goals

7. Compliance & Standards

• Ensure adherence to company SOPs and brand standards

• Comply with Singapore food hygiene and safety regulations.