1. Role Description
The Hair Salon Manager oversees the daily operations of the salon, ensuring a smooth and professional environment for both staff and clients. This role focuses on operational efficiency, team management, and client satisfaction, without being responsible for sales targets or revenue generation.
2. Specific Responsibilities
- Manage daily salon operations, including opening and closing procedures.
- Maintain appointment schedules and ensure smooth client flow.
- Manage inventory of salon products and supplies order stock as needed.
- Handle customer inquiries, complaints, and feedback professionally.
- Coordinate with external vendors (suppliers, maintenance services).
- Maintain records of expenses, invoices, and petty cash.
3. Competencies
- Ability to organize, prioritize, and execute day-to-day salon tasks efficiently.
- Client management, multitasking.
- Inventory management, stock monitoring tools, basic procurement knowledge, analytical skills to track usage patterns.
- Customer service skills, conflict resolution, communication skills, empathy and active listening.
- Vendor management, negotiation skills, basic contract and procurement understanding, scheduling coordination.
- Basic accounting/bookkeeping, Excel or accounting software proficiency, attention to detail, record-keeping.
4. Duration of Attachment Offered: 6 months of Attachment/Internship
