Hair Salon Manager - Job Description
Role Overview
We are looking for a proactive and customer-focused Hair Salon Manager to oversee daily salon operations, ensure excellent service standards, and drive business growth. You will be responsible for managing staff, maintaining service quality, and creating a positive experience for every client.Key Responsibilities
1. Salon Operations
- Oversee daily salon activities and ensure smooth operations
- Manage appointment scheduling and walk-in flow
- Ensure cleanliness, hygiene, and compliance with health regulations
- Handle opening and closing procedures
2. Team Management
- Lead, supervise, and motivate hairstylists and support staff
- Manage staff schedules, attendance, and performance
- Conduct training and onboarding for new hires
- Foster a positive and professional team culture
3. Customer Experience
- Ensure high standards of customer service
- Handle customer inquiries, feedback, and complaints professionally
- Build strong client relationships and encourage repeat business
4. Sales & Business Growth
- Monitor daily sales and performance targets
- Upsell salon services and retail products
- Plan and execute promotions or campaigns
- Track inventory and manage product ordering
5. Financial & Administrative Duties
- Handle cash flow, POS transactions, and daily reporting
- Monitor expenses and control costs
- Maintain accurate records of sales, staff commissions, and stock
Requirements
- Proven experience in a salon/spa management or supervisory role
- Strong leadership and interpersonal skills
- Good understanding of hair services, trends, and products
- Sales-driven mindset with customer service excellence
- Ability to multitask and work in a fast-paced environment
- Basic knowledge of POS systems and scheduling tools
Preferred Qualifications
- Certification in hairdressing or beauty-related field
- Experience managing a team
- Knowledge of marketing or social media promotions
Working Hours
- Retail hours (including weekends and public holidays)
Key Traits
- Friendly and approachable
- Strong problem-solving skills
- Detail-oriented and organised
- Positive attitude with leadership presence
