Conduct professional scalp and hair assessments to evaluate customers hair and scalp conditions.
Provide personalized hair care consultations, recommending appropriate products, treatments, and service packages tailored to individual customer needs.
Administer comprehensive hair treatment services, including washing, massaging, application of treatment products, and professional blow-drying techniques.
Follow up with customers to monitor the effectiveness of treatments and ensure ongoing satisfaction.
Maintain the Centre's equipment, hygiene, and professional operational standards.
Maintain accurate customer records, including personal information, treatment history, and progress tracking.
Introduce customers to promotions, membership programs, and new offerings, enhancing customer engagement and retention.
Ensure that all services and consultations are delivered according to customer requirements, achieving high satisfaction levels.
Manage customer schedules, track appointments, and ensure preparation for upcoming sessions.
Oversee inventory management, including stock replenishment and accurate tracking of incoming and outgoing products, to maintain optimal inventory levels.
Perform cash handling and cashiering duties with accuracy, ensuring smooth financial operations.
Actively participate in training programs organized by management to enhance professional skills and service quality.
Collaborate with the marketing team on promotional initiatives, including filming, live streaming, and online/offline marketing events.
Perform other duties as assigned by management or supervisors.
Requirements
Proven professional experience in hair care or salon services.
Excellent interpersonal, communication, and customer service skills.
Friendly, self-motivated, and sales-oriented personality.
Willingness to commit to retail working hours and relocate if required.
Proficient in professional hairdressing and styling techniques.
Ability to adapt to training programs and collaborate effectively with team members.
