Job Summary
You will perform guest check-in and check-out processes, manage reservations using the Opera system, handle cashiering tasks, and respond promptly to guest needs to ensure a high level of guest satisfaction.
Responsibilities
- Perform guest check-in and check-out accurately to ensure smooth arrivals and departures
- Manage guest reservations using the Opera system to maintain up-to-date booking records
- Handle cashiering duties including processing payments and issuing receipts efficiently
- Respond promptly and professionally to guest inquiries and requests to enhance guest experience
- Collaborate with team members to complete assigned ad hoc duties supporting hotel operations
- Work effectively under minimal supervision while maintaining a positive, team-oriented attitude
- Perform rotating shifts including public holidays and weekends to support continuous hotel service
Required competencies and certifications
- Minimum GCE O level qualification
- At least 1 year of experience in the hospitality industry
Preferred competencies and qualifications
- Proficiency in Opera property management system
Other Information
- Location: 32 Hamilton Road
