Guest Services Officer

Job Highlights

• Meal allowance provided
• Attractive packages
• Bonus & AWS provided
• 5 days Shift Work

Job Description

- Responsible for greeting every guest upon arrival

- Prepare documents and keys required for registration

- Register arriving guests and assign rooms

- Process guests departures, calculate charges and receive payments

- Make, confirm, cancel and change reservations

- Promptly and courteously attend to telephone calls and text messages, directing as appropriate

- Provide information on hotel facilities and services

- Concierge services including booking activities, dining reservations and transport

- Provide detailed information about points of interest in the area

- Arrange services required for guests with special needs

- Ensure guest special requests are efficiently completed

- Provide direction to guests requiring guidance and offering any further assistance, as required

- Other related duties as assigned by the Front Office leadership team