Customer Service

Responsibilities:

Customer Service:

• Handle over-the-counter transactions efficiently and accurately.
• Assist customers with enquiries and ensure the Company's service standards are met for total customer satisfaction.
• Prospect and introduce customers to the Bank's products and services.
• Educate and migrate customers to use digital banking platforms.
• Manage customer wait times and maintain service levels.
• Handle customer complaints and manage negative feedback professionally.

Operations & Financial:

• Perform all banking activities in accordance with regulatory requirements.
• Maintain customer confidence and protect bank operations by ensuring confidentiality of information.
• Contribute to team efforts by achieving related results and supporting operational goals.