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Oversee daily guest services operations to ensure smooth, efficient service delivery
Lead, train, schedule, and supervise guest service staff
Handle guest enquiries, feedback, and service recovery professionally
Maintain high service standards and ensure compliance with company SOPs
Coordinate with other departments (housekeeping, F&B, operations) to meet guest needs
Manage check‑in/check‑out processes, reservations, and guest flow
Monitor service quality, guest satisfaction scores, and implement improvements
Prepare reports, staffing plans, and operational updates for management
Resolve operational issues and escalate complex cases when required
Ensure safety, cleanliness, and readiness of guest‑facing areas
Must be able to work on weekend and public holidays
Job ID: 148481011
Skills:
Service Delivery, Leadership, coordinate with other business departments, Housekeeping, Guest Service Management, service standards, Scheduling, service recovery, Guest Satisfaction, Service Quality, check-in duties, Feedback
Skills:
Facilities & Maintenance, Services Solutions, shifts schedules, lodging, Management of accommodation arrangements, Guest Satisfaction, Holidays, hotel design, Performance Qualification, Hotel Management, Front Office Operations, Security Surveillance Management
Skills:
Incident & Problem, Service Improvement, Problem Solving, Hospitality, Front Office, Housekeeping, Guest Service Management, Coaching, liaising with guests, Customer Service, Process Improvement, Team Leadership, Guest Relations, Property
Skills:
Quality Assurance, Hospitality, Front Office, Leadership, Housekeeping, Coaching, Customer Service, Directing, Safety Training, Restaurants, Currency, Team Player, Opera, Hotel Management, Interpersonal Skills, vip
Skills:
Hotel Operations, Security Protocols, emergency procedures, service standards, guest services
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