Guest Services Manager

Job Overview

This position is responsible for the supervision of the smooth and efficient daily operation of the property and ensure that all the Service Apartment Guests and Visitor receive an optimum level of service and care at all times.

Responsibilities and Duties

. Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

. Ensure that all team members appearance is up to the grooming standards.

. Coordinate and communicate with other departments as required regarding general administration and operation issue

. Provide management presence at all times by assisting with the handlings of guest's needs and glitch tactfully and efficiently

. Ensure to do the greetings, rooming, enrolling and room tour upon arrival

. Has a perfect understanding and clear vision of the brand's guest promise, is exemplary in their manner and behavior. Is a coach and a project leader.

. Is the guests voice within the property centralizes, analyses and processes all available information concerning guests perceptions of the services and products provided by the property.

. Supports your head of department in establishing a continuous improvement process and in introducing any necessary changes in working methods.

. Has regular and close contact with hotel guests. Organizes meetings with guests to collect feedbacks and ideas.

. Makes recommendations and propositions to the managers.

. Practices solving problems techniques within the hotel.

. Responsible for planning, organizing and executing seasonal and festive events, ensuring alignment with the company's goals and brand standards. This includes creating event concepts, managing timelines, coordinating logistics and collaborating with various teams to deliver memorable and successful events.