Job Highlights
- Global Hospitality Company
- Career Development with sponsored training opportunities
- Excellent Staff Benefits
Job Description
Reporting to Front Office Manager, the incumbent shall be responsible to:
Operations
- To ensure that all VIP arrival rooms are checked, and amenities are replenished in the rooms prior to the guest's arrival.
- To welcome and bid farewell to all VIP guests.
- To develop and maintain close business contacts with house guests and to provide personalized service whenever possible.
- Attend to guests requests and thoroughly investigate guest complaints.
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
Guest Service
- Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner.
- To deal with irate guests and find ways to resolve issues to the guests satisfaction.
- To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale
Pre-requisities:
1. Singaporean or PRs only.
2. Must be willing to work on weekends and public holidays.
