Guest Service Executive (Premium Hotel)

Job Highlights

• Location: Central, Downtown

• Salary: Up to $3,300 (depending on experience)

• Working Hours: 5-day work week rotating shift work

• Benefit : Monthly Meal Allowance, Upselling Incentives, Yearly Flexible Benefits, Variable Bonus, and etc..

Job Responsibilities

• Provide courteous and efficient front desk services while assisting with guest requests and enquiries.

• Handle incoming telephone calls promptly and professionally.

• Assist guests with check-in, check-out, and general front office services.

• Be familiar with room types, rates, and availability, and support room up-selling where appropriate.

• Handle guest feedback and service recovery in accordance with established procedures and escalate when necessary.

• Ensure guest safety by adhering to hotel security, emergency, and fire procedures.

• Provide accurate information on hotel facilities, services, and nearby attractions.

• Maintain effective communication and professional working relationships with colleagues across departments.

Requirements

• Minimum GCE O-Level or equivalent qualification.

• Preferably 1-3 years of front office experience in a 4- or 5-star hotel environment.

• Positive attitude with strong customer service and communication skills.

• Outgoing personality with the ability to interact with guests professionally.

• Able to work rotating shifts, weekends, and public holidays.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)