J
Guest Service Executive
J
Guest Service Executive
job expert pte. ltd.Early Applicant
- Posted 14 days ago
- Be among the first 10 applicants
Job Description
Working Location: Central
Job Description
- Assist with guests check-ins and check-outs and verify guests reservations
- Coordinate daily front office activities to ensure operational efficiency
- Maintain accurate room status information
- Monitor and facilitate service responses to guests requests to ensure timely and appropriate follow-up
- Monitor guest satisfaction levels and feedback for service improvement
- Provide information and recommendations to guests on property's amenities and services
- Resolve guests concerns and feedback to ensure guest satisfaction
- Other ad-hoc duties as and when assigned
Job Requirements
- At least 1 year of experience in similar capacity
- Possess excellent communication and interpersonal skill
- Able to work in a fast-paced environment
- A good team player
- Able to work rotating shifts, weekends and public holidays
JK Tan (R1875280)
Job Expert Pte Ltd (Co Reg: 202007543Z EA License 21C0766) By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application. Only shortlisted candidates will be notified.
More Info
Key Skills
Work in A Fast Paced Environment
shifts schedules
liaising with guests
Front Office Operations Management
Resolve Guests Complaints
Holidays
Accommodation Services
About Company
Skills:
hotel property management systems (PMS), Guest Service, Multitasking, front office procedures, Interpersonal Skills, communication
Skills:
hotel property management systems (PMS), Multitasking, front office procedures, Interpersonal Skills, up-selling techniques, communication
Skills:
Inventory Management, Food And Beverage Service, Food Safety Course Level 1 Certification, Hotel Guest Service Experience
Skills:
telephone manner , Microsoft Office, Service Delivery, Hospitality, Work in A Fast Paced Environment, shifts schedules, Customer Service, Telephone Systems, Hotel Operations, Telephone Skills, Hotel Management, Property
Skills:
Microsoft Office, Hospitality, Customer Service, assisting visitors, Cashiering, Resolve Guests Complaints, Hospitality And Tourism Management, Handle Guest Feedback, Handle Guest Complaints, Providing Great Service, Team Player, Back-Office Services, Opera, Able To Work Independently