Recognised with one MICHELIN Key in the 2025 MICHELIN Guide, PARKROYAL COLLECTION Pickering is an iconic hotel-in-a-garden located at the gateway to Singapore's Central Business District. Celebrated for its biophilic design and sustainability ethos, the hotel seamlessly weaves lush greenery into its architecture, offering 367 nature-inspired rooms and suites with city or garden views. Dining and wellness experiences are thoughtfully curated, complemented by attentive, genuine service. With environmental responsibility embedded across operations, the hotel presents a luxury lifestyle experience that cares for both people and planet.
The Role
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all types of payment such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
- Coordinate with Housekeeping to track the readiness of rooms for check-in.
- Supply guests with directions and information regarding the property.
- Complete designated cashier and closing reports in the computer system.
- Balance and drop receipts according to accounting specifications.
- Perform other reasonable job duties as requested by superior.
Talent Profile
- 1–3 years of experience in hotel front office or guest services preferred.
- Minimum secondary school qualification or related field is an advantage.
- Proficient in Opera PMS, Microsoft Office, and basic computer applications.
- Knowledge of front desk operations, including check-in/check-out, reservations, and cashiering.
- Customer-focused with a commitment to delivering excellent guest service.
- Strong communication and interpersonal skills.
- Responsible, independent, and accountable.
- Able to multitask and work efficiently in a fast-paced environment.
- Well-organized, detail-oriented, and able to work independently.
- Team player with a positive attitude and problem-solving skills.
- Able to work rotating shifts, including weekends and public holidays
- 12 hrs per day (include breaktime), 4 days work week, 2 rotating shift - Morning & Night Shift
