We are a group of Chinese restaurant seeking dedicated, friendly, responsible, and service-oriented Guest Relations Officer to join our team.
Job Description
The Guest Relations Officer is responsible for creating a warm, welcoming, and seamless experience for all guests from arrival to departure. The role ensures smooth front-of-house operations, efficient guest flow, and professional communication with both guests and internal teams.
Responsibilities
- Welcome, acknowledge, and greet all guests warmly upon arrival, ensuring a positive first impression.
- Determine the number of guests in each party and manage seating arrangements efficiently.
- Manage reservations, walk-ins, and the waitlist to optimize guest flow and minimize waiting time.
- Escort guests to their tables and offer any required assistance, including special seating needs.
- Arrange and move tables or chairs when necessary to accommodate groups or guests with special requirements.
- Ensure all table settings meet the restaurant's standard presentation requirements.
- Check menus to ensure they are clean and presentable before giving them to guests.
- Monitor dining areas for seating availability, guest safety, and overall well-being.
- Communicate clearly and professionally with guests, colleagues, and supervisors; answer telephone calls using proper etiquette.
- Build rapport with regular guests and VIPs by remembering their preferences and offering personalized service.
- Handle guest inquiries, feedbacks and special requests promptly and professionally to enhance the dining experience.
- Coordinate closely with service and kitchen teams to ensure smooth communication and timely service delivery.
- Maintain cleanliness, organization, and professional presentation of the reception, entrance, and waiting areas.
- Assist with crowd control during peak periods and manage guest expectations effectively.
- Support marketing or promotional activities when required (e.g., explaining special menus, festive promotions).
- Carry out any other reasonable duties as assigned by Supervisors or Management.
Requirements
- Minimum 2 years of experience in a front-of-house or customer service role, preferably within hospitality or F&B.
- Strong interpersonal and communication skills with a guest-first mindset.
- Organized, proactive, and able to handle high-volume guest flow and busy periods effectively.
- Positive, professional, confident, and comfortable engaging with guests of diverse backgrounds.
- Ability to multitask and remain composed in fast-paced environments.
- Basic computer skills for handling reservations and guest inquiries
